Conditions of Use

Norseal Limited trading as Fire Seal Shop (Company Registration No: 4317595)

Norseal House, 7 Regents Drive, Prudhoe, Northumberland, NE42 6PX
1                    Our Terms and Conditions
1.1               Please read these terms and conditions carefully as they apply to your access and use of our website and the sale and supply of goods by us to you through our website. They include important sales and product information relating to our goods and form the basis of any agreement between us should you wish to proceed with an order. We request that you pay particular attention to the privacy policy which sets out the principles by which we abide in relation to the treatment of information about visitors to our website.
1.2               To protect your own interests, please read these terms and conditions carefully before using this website or placing an order. If you are uncertain as to your rights under them or you want an explanation about them please contact our customer services department on 01661 830088. If you do not agree with these terms and conditions, you are not authorised to use this website.
1.3               When you visit our website or send e-mails to us, you are communicating electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any requirement that such communications be in writing.
2                    Legal Notice
2.1               All content of this website (such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software) is our exclusive property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright or similar ownership rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private purposes only. It is not to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent. All rights reserved.
2.2               The trade marks, logos and service marks shown on our website, unless otherwise specified, are our trade marks. No rights are granted to use any of them without our prior written consent.
2.3               Any infringement of our rights will result in appropriate legal action.
2.4               This notice is made by Norseal Limited trading as Fire Seal Shop, registered in England with number 4317595 with registered office at Norseal House, 5 Regents Drive, Prudhoe, Northumberland, NE42 6PX.
3                    Data Protection and Privacy
Any information you give to us will be stored and used in accordance with our privacy policy set out on this website.
4                    Security
4.1               If you subscribe as a registered user, access to your account will be gained by using the username and the password selected by you during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your username, password and account and for restricting access to your computer and you agree to accept responsibility for all activities that occur under your account or password. 
4.2               You can save your log-in details by clicking the “Remember Me” box on the log-in page, making it easier to access your account. You should not use this option when you are using a computer which is used by other people, as it means that they could access your account. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to your account.
4.3               You agree that we shall not be liable for any losses you suffer as a result of unauthorised access to your account until such time as you have informed us of any unauthorised or possible unauthorised use of your username and password or of a breach of security.
5                    Hyperlinks
This website may include hyperlinks to sites operated by other parties but we are not responsible for examining or evaluating them and their inclusion does not imply our endorsement of their material. You therefore agree that we will not incur any liability in respect of the content of any site accessed through a hyperlink contained on this website.
6                    Basis of Agreement
6.1               We will treat each order for goods as an offer by you to purchase the goods in accordance with these terms and conditions.
6.2               By placing an order for goods with age restrictions you declare that you are of legal age to purchase those goods.
6.3               We will acknowledge receipt of your order without undue delay by e-mail.
6.4               No order submitted by you is accepted by us until we confirm by e-mail its acceptance. No contract shall exist between you and us until we confirm our acceptance of your order in this way. Please note that our acknowledgement of receipt of your order is not our acceptance of your order, which we will send separately.
6.5               We reserve the right to place restrictions on the volume of any goods ordered.
7                    Description
All product descriptions and content on our website or otherwise issued by us are intended merely to present a general idea of our goods. If you require any further details, please contact us by e-mail, providing details of the additional information needed. However, if you buy goods which are not as described or have an unsuitable specification which was not apparent from our website we will at your option either replace the goods or accept their return and refund any money paid for the goods. We will bear any necessary costs incurred in replacing or repairing goods that are faulty or not as described. 
8                    Price and Availability
8.1               The price and availability of our goods is identified on the relevant page detailing the goods.
8.2               Delivery costs are itemised separately from the price which is exclusive of all delivery costs. We will confirm to you the applicable delivery costs when we accept your order and which vary according to the delivery method you choose.  If you do not accept the delivery costs you will have an opportunity not to proceed any further with your order.
8.3               If goods are unavailable or we need to vary the price to take account of any changes in taxes and duties, or errors or omission in the price displayed on our website or in any confirmatory correspondence, we shall notify you by e-mail and allow you an opportunity to cancel your order.
8.4               We accept payment by credit and debit card only.
9                    Ownership
The goods will only be owned by you once wehave received payment in full.
10                 Delivery
10.1           You must ensure that you complete our order form so as to give us any necessary information to enable us to deliver the goods.
10.2           We will deliver the goods within a maximum of 30 days beginning with the day following that on which you submit your order to us (unless you and we agree otherwise or you exercise your right to cancel our agreement before we arrange delivery).
10.3           We may make delivery by instalments if you agree.
10.4           As soon as we have delivered the goods to you, you will be responsible for them.
10.5           Where you are unable to accept delivery you must contact us in advance and we will agree an alternative date. If you fail to do so, we may have to charge you for the reasonable costs of storage and any wasted delivery costs incurred by us.
11                 Limits of Liability
11.1           This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.
11.2           We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.
11.3           Provided you are not purchasing the goods or services for business purposes, we are also responsible for loss caused by:-
11.3.1           the goods not matching our description of them;
11.3.2           the goods not being of the quality you would expect of similar goods;
11.3.3           the goods not being fit for their usual purpose;
11.3.4           us not having the legal right to sell the goods to you.
11.4           Other than the liability we have accepted as described above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which are a foreseeable consequence of the breach. In particular, since the goods are provided to you as a consumer, we cannot accept responsibility for any losses related to any business of yours such as lost data, lost profits or other business loss that you may incur as a result of any breach of our agreement.
11.5           We will also not be liable for direct damage or loss of any nature caused, or contributed to, by any defect in or failure (whether partial or complete) of any part, material or design which was not wholly manufactured or provided by us, and which we could not reasonably have been expected both to inspect and test exhaustively.
11.6           We will not be liable for damage to property where the damage occurs as a result of the faulty installation of the goods unless we have carried out the installation. We therefore recommend that you arrange your own insurance to cover this.
12                 Your Right to Cancel
If for any reason you are unhappy with all or any of the goods received, you can return any of them to us for an exchange or refund, provided each is returned to us at Norseal House, 5 Regents Drive, Prudhoe, Northumberland, NE42 6PX within seven working days from the day after you receive the goods. You shall be responsible for the cost of returning goods for refund or exchange, except in cases of goods which do not correspond with the contract of sale such as faulty, damaged, misdescribed or wrongly supplied goods. We shall use reasonable endeavours to replace damaged or defective goods but if replacement is not possible, or if an order is cancelled for any other reason under these terms and conditions, our only obligation is to refund the full amount paid by you.
13                 Statutory Rights
13.1           As a consumer you have certain statutory rights regarding statements made in public by us or our representatives, the repair or return and replacement of defective or misdescribed goods and the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. In certain circumstances you may require us to reduce the price you have paid for defective or misdescribed goods or cancel your contract with us. Nothing in these terms and conditions affects those statutory rights.
13.2           You also have certain statutory rights under the Electronic Commerce (EC Directive) Regulations 2002 because we are advertising and selling goods or services online. If we do not comply with these Regulations you have certain remedies. These terms and conditions do not affect your remedies under those Regulations.
13.3           For further information about your statutory rights, please contact your local authority Trading Standards Department or Citizens’ Advice Bureau.
14                 Enquiries
You can contact us to enquire about the status of your order or with any other query about our goods by calling our Customer Careline on 01661 830088 between 8.30-17.30 Monday to Thursday and 8.30-17.00 on Friday. Calls will be charged at your telecoms services provider’s normal rates.
15                 Complaints
15.1           Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.
15.2           We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement the address for complaints is Norseal House, 5 Regents Drive, Prudhoe, Northumberland, NE42 6PX.
16                 Distance Selling
These terms and conditions are intended to be consistent with the Consumer Protection (Distance Selling) Regulations 2000 as amended and nothing in them is intended to impose on you any duty or liability additional to those specified in those Regulations.   If you would like a copy of these Regulations, they can be obtained from the Department of Trade and Industry.
17                 General
You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.